Tools Direct Online > Terms & Conditions

At Tools-Direct-Online, we only want to send you products that are in perfect condition - in the same condition as we would wish to receive them ourselves. So, we inspect everything carefully before it is dispatched to make sure it's in the best possible condition. We also do our utmost to package and protect everything so that it doesn't get damaged on its way. However, if you do have a problem, here is what to do:

Contact Customer Services

In the first instance, please use the form on the Contact Us page to let us know about your problem. We will then deal with your problem and telephone you and / or email you back as appropriate.

Incorrect Goods

If we have sent you something you hadn't ordered please use the form on the Contact Us page to inform us of the problem within eight days of receiving the Goods. You can then return it to us within 28 working days unused and in its original packaging and you will not be charged for the item.

Damaged In Transit

If your purchase is damaged in transit, please use the form on the Contact Us page to inform us of the problem within eight days of receiving the Goods. You can then return it within 28 days and can either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging.

Damaged or Defective Products

If you receive a product that is defective, please use the form on the Contact Us page to inform us of the problem within eight days of receiving the Goods. You can then return it within 28 days and either get a replacement or a refund. Please make sure you give us your order number and return the item in its original packaging. If the product is covered by a manufacturer's warranty, please contact the manufacturer directly.

To cancel an order, please send us a message using the Contact Us form with full details of the order you are cancelling. A charge may be made if the cancellation is done after the order or a part of the order has been dispatched.

General Returns

You can return anything you're not happy with within 15 days of receiving it provided you use the form on the Contact Us page within 8 days of receipt to advise us you are returning it. Please ensure that the item is returned to us in its original condition with all the original manufacturers packaging in tact.

Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.

If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.

General Terms & Conditions

By purchasing goods from Tools-Direct-Online you enter a legally binding agreement with us on the following terms. You should read and understand these terms because they affect your rights and liabilities. These terms describe the basis for purchase by you and sale by us of the products described on this web site.

Definitions and interpretation

Basis of the sale

An agreement for us to sell you Goods is made on these terms when we accept an order made by you via our Web Site. The description of the Goods, the price, VAT, insurance and delivery costs are set out in the order page. We will confirm acceptance of your order on-screen.

We aim to give you a clear idea of the products we sell. However, we may in our sole discretion from time to time vary the nature of the Goods from that advertised without notice to you, so long as these variations are not material alterations.

Details of the order

The quantity, quality and description of the Goods will be those set out in your order (if accepted by us).

Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area, you have selected and paid the appropriate delivery charges (including the higher delivery charges where required due to delivery address location) and your credit or account card is authorised for the transaction.

The Goods which can be ordered via our Web Site are only available for delivery to you if you are based in our Delivery Area.

Price of the Goods

If the price of the Goods increases between the date we accept your order and the delivery date, we commit that you will be charged the price which applies at the time of ordering. Similarly, if the price of Goods falls between the date we accept your order and the delivery date, you will be charged the price which applies at the time of ordering.

Our charges for transport, packaging and insurance are detailed on the postal costs page and are added during the checkout process to be included in the total price for the Goods.

Payment terms

We will charge your credit or debit card account or PayPal account or Google Checkout account for payment upon receipt of order. We accept no liability if a delivery is delayed because you did not give us the right payment details.

If it is not possible to obtain full payment for the Goods from your account at the time of ordering, the order will not be processed.

We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this Web Site, unless this is solely due to our negligence.

Delivery

We will deliver the Goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions.

Most items will be dispatched within three working days. Where this is not possible, we will endeavour to dispatch within 14 days, however, delivery times are not guaranteed. If delivery is expected to be delayed beyond 14 days, we will email you to notify you that the delivery date has been extended. You will have the option to cancel your order if the revised delivery time is not acceptable to you.

Risk and ownership

Risk of damage to or loss of the Goods passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time when we tried to deliver.

You will only own the Goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

Warranties

We aim to provide high quality products to our customers. Accordingly, we warrant that where the Goods are not already covered by a manufacturer's guarantee, they will meet their specification and will be free from defects in materials and workmanship at the time of delivery.

Liability

If you have a valid claim in respect of any of Goods which is based on any defect in their quality or condition or their failure to meet specification in accordance with the Contract, and you have returned the Goods within a reasonable time, you will be entitled to choose either a refund of the price of the Goods or replacement Goods free of charge.

We shall not be liable to you in connection with any contract, in tort (including negligence), contract or otherwise for any loss of profit, anticipated savings or data that your business may suffer.

We will continually improve the Goods, so changes to them may be made at any time. We will use reasonable commercial endeavours to keep the Web Site up to date but the information and specifications given are for your information only and are subject to change without notice. Pictures on the Web Site are generally accurate but variations in colour, shape and size must be expected.

The content of the Web Site is directed solely at those who access the site from addresses within the Delivery Area.

We assume no responsibility for the contents of any other web sites to which this Web Site has links.

Matters out of our control

We will not be liable to you or in breach of the Contract for delay or failure to perform due to a cause beyond our reasonable control.

All of the written, photographic, design and audio content of the Web Site together with the selection and arrangement of it and all software compilations are our copyrighted property or that of the people who have granted to us the right to use it and is protected as such. All rights reserved.

None of this material may be used without our written permission. You may download or print a single copy for your own non-commercial off-line viewing.

All names, logos, slogans, or other phrases may be a trade mark of ours or another person or corporation. Any unauthorised use of a trade mark is unlawful.

Changes

We reserve the right to make changes to this Web Site and these terms at any time.

Complaints

If you wish to complain about any aspect of our service, in the first instance, please complete the form on the Contact us page detailing your problem / complaint. We will then deal with your problem and telephone you and / or email you back as appropriate.

General

Emails to you will be to the address you specify to us. It is important that you give us an accurate and valid e-mail address and contact telephone number and tell us of any changes to them.

If either we or you fail to enforce a right under these terms, that failure will not stop us or you from enforcing the other rights, or the same type of right on a later occasion.

To the extent that any provision of these terms is found by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction, that provision will be deemed not to be a part of these terms, it will not affect the enforceability of the remainder of these terms nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

The headings in these terms are for convenience only and will not affect their interpretation.

Governing law and jurisdiction

These terms will be governed by English law and any disputes will be resolved exclusively by the English Courts.

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Security and privacy

Ordering from Tools-Direct-Online

In these days of Identity Theft and Internet Fraud, we take security very seriously. So, when you provide us with your debit and credit card details over the internet, you don't have to worry about anyone getting their hands on your details.

We have teamed up with experts in the world of online security to make sure that when your details are submitted over the internet and your credit card details processed, data is encrypted and secure and that hackers will not be able to get access to it.

If you place an order with us, we will obviously need to collect certain personal information to be able to process and deliver your order. This personal information will not be passed onto any third party except for the purposes of fulfilling your order - for example to process your credit card payment or for the courier to deliver your item to you. However, it will not be passed on to any third parties for promotional and marketing purposes without your agreement to do so.

Once we have fulfilled your order, you may be emailed to ask if you want to receive emails from us at Tools-Direct-Online so we may keep you up to date with our latest offers, new products and our general gardening information and news letter. If you don't wish to receive these emails, simply ignore our email and we promise you'll receive no marketing and promotional emails. If you do decide to let us email you, but later change your mind, then all you have to do is either use the form on the Contact Us page or email us asking to be unsubscribed.

We will never give out your email address to any third party without your explicit consent, except where required for the fulfilment of an order you have made.

Tools-Direct-Online Policies, Terms & Conditions

Returns Policy